Dubai-based tech startup Justmop.com is a popular digital home services app and one of the region's fast-growing companies with an entrepreneurial spirit.
This means there are many things that you can add value to from day 1!
Would you like to play a key role in the growth of the company?
We are looking for a Quality and Operations Executive who will help us shape the future of home services in KSA.
Join us on this ride!
What we expect from you:
- Manage a team that provides consistently high-quality cleanings in customer homes,
- Actively connecting with service teams and coordinators to ensure the quality of operations,
- Creating, implementing, and monitoring quality assurance processes,
- Monitoring activities of service teams on internal work tools, analyzing for opportunities and coming up with solutions,
- Evaluating and communicating customer feedback, performance reports, quality review results, and trends,
- Organizing and conducting induction and quality training,
- Coordinating with finance department and headquarters to ensure that service teams receive the correct amount of incentives,
- Preparing periodic reports to management,
- Being responsible for inventory preparing, purchasing, and stock management.
What we are looking for:
- Experience in working in a similar role in KSA,
- Excellent level of English and Arabic,
- A genuine passion for providing the highest level of service and attention to detail,
- Confident with a predisposition to teach others,
- Jump in and do - you’ll be a Justmopper,
- To be able to think on your feet, be proactive, and tackle several projects at once,
- Balance attention to detail with swift execution - We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength,
- Autonomy, ability to remain patient and persevere while multitasking,
- Take the initiative in a constantly changing, fast & dynamic work environment.
No benefit would replace the start-up spirit, working with a great team and entrepreneurial working environment! However, we also have services like:
- Competitive salary,
- Flexible working hours,
- Continuous learning with mentorship, coaching, and on-the-job training,
- A phenomenal work environment, with huge ownership and growth opportunities,
- The massive and direct impact of the work you do on the lives of people,
- A high performance, high-velocity environment at the cutting edge of growth,
- Rubbing shoulders with some of the smartest folks in the ecosystem,
- Strong ownership expectation and freedom to fail.
Justmop is the Middle East’s leading marketplace for home cleanings, beauty & wellness, and other home services such as maintenance and laundry. Justmop’s long-term vision is to become a super app for everything related to home services.
Since its inception, Justmop has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman, and Bahrain.