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Quality and Operations Executive - KSA

Dubai-based tech startup Justmop.com is a popular digital home services app and one of the region's fast-growing companies with an entrepreneurial spirit.

This means there are many things that you can add value to from day 1!

Would you like to play a key role in the growth of the company?

We are looking for a Quality and Operations Executive who will help us shape the future of home services in KSA. 

Join us on this ride!

What we expect from you:

  • Manage a team that provides consistently high-quality cleanings in customer homes,
  • Actively connecting with service teams and coordinators to ensure the quality of operations,
  • Creating, implementing, and monitoring quality assurance processes,
  • Monitoring activities of service teams on internal work tools, analyzing for opportunities and coming up with solutions,
  • Evaluating and communicating customer feedback, performance reports, quality review results, and trends,
  • Organizing and conducting induction and quality training,
  • Coordinating with finance department and headquarters to ensure that service teams receive the correct amount of incentives,
  • Preparing periodic reports to management,
  • Being responsible for inventory preparing, purchasing, and stock management.

What we are looking for:

  • Experience in working in a similar role in KSA,
  • Excellent level of English and Arabic,
  • A genuine passion for providing the highest level of service and attention to detail,
  • Confident with a predisposition to teach others,
  • Jump in and do - you’ll be a Justmopper,
  • To be able to think on your feet, be proactive, and tackle several projects at once,
  • Balance attention to detail with swift execution - We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength,
  • Autonomy, ability to remain patient and persevere while multitasking,
  • Take the initiative in a constantly changing, fast & dynamic work environment.

Benefits:

No benefit would replace the start-up spirit, working with a great team and entrepreneurial working environment! However, we also have services like:

  • Competitive salary,
  • Flexible working hours,
  • Continuous learning with mentorship, coaching, and on-the-job training,
  • A phenomenal work environment, with huge ownership and growth opportunities,
  • The massive and direct impact of the work you do on the lives of people,
  • A high performance, high-velocity environment at the cutting edge of growth, 
  • Rubbing shoulders with some of the smartest folks in the ecosystem,
  • Strong ownership expectation and freedom to fail.

About Us:

Justmop is the Middle East’s leading marketplace for home cleanings, beauty & wellness, and other home services such as maintenance and laundry. Justmop’s long-term vision is to become a super app for everything related to home services.

Since its inception, Justmop has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman, and Bahrain.

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