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Quality and Operations Executive – Dubai, UAE

Justmop is rocking the region with its beautifully designed home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of home services in one of the fast-growing tech companies based in Dubai?

Then, don’t lose another second! Come onboard and be a part of this exciting adventure of growth and success and take over a key role in Quality and Operations Executive.

Join us and just shine with us!

About the job:

Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business. Supervising the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

Your responsibilities would be:

  • Supervising a team of service providers.
  • Training service providers to professional standards.
  • Creating and implementing on-demand service delivery processes.
  • Ensuring compliance with Justmop standard operating procedures.
  • Co-ordinating Quality of service delivery efforts between company and partners.
  • Procurement, purchasing and inventory management of materials.
  • Coordinating with finance department and headquarters to ensure that service teams receive the correct amount of incentives.
  • Performance monitoring to maintain high operational and service standards.

What you should have:

  • Bachelor's degree from an accredited university.
  • 3 to 4 years in a related role in quality and service.
  • Exceptional communication skills (written and spoken) and efficient organizational skills.
  • Data-driven decision-making mentality and sound business judgment through analytical thinking.
  • Experience with on-demand service platforms.
  • Prior Experience in training groups of people (especially online/remotely)
  • Familiarity with data analysis and procurement procedures is a plus.
  • Arabic is a plus.

Benefits:

We Care about you

Inquisitive Mind

Justmoppers Treats

  • Competitive salary.
  • Flexible working hours.
  • Continues team engagement activities and events.
  • Medical coverage.
  • Employee Referral Program.
  • Continuous learning with mentorship, coaching and on-the-job training.
  • Fast career growth.
  • Periodic internal training sessions to all employees.
  • Working with a great team and entrepreneurial working environment.
  • Special birthday day off.
  • Discounts and gifts vouchers.
  • Recognition & Reward Program.

 

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