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Operations Specialist

Dubai-based tech startup Justmop.com is a popular digital home cleaning app and one of the region's fast-growing companies with an entrepreneurial spirit.

This means there are many things that you can add value to from day 1!

Would you like to play a key role in the growth of the company?

We are looking for an Operations Specialist who will help us to shape the future of home services.

Join us on this ride!

What we expect from you:

  • Responsible for managing the flow of work and optimize operational activities.
  • Track and analyze various reports such as partner issues, operational failures, etc., and communicate them effectively with responsible stakeholders. 
  • Assist partners & customers with any assistance required from the client/ CRM.
  • Confirm the ability and availability of order execution.
  • Major coordinator between the Commercial team and the various business units to receive constant updates throughout the execution process.
  • Update the system with the relevant status changes and notify the client accordingly as per the company’s standard Service Level Agreement. 
  • Maintain good relations with key persons inside and outside the company. 
  • Abide by the company’s rules and regulations and ensure compliance to KPIs and Service Level Agreements (SLA).

 

What we are looking for:

  • Should be based in UAE and know UAE market. 
  • Bachelor’s degree is a must. 
  • The drive and intellect for solving daily problems of our customers and partners. 
  • Preferably, someone with 3-5 years of experience in Contact center, early age start-ups Ops, business operations, and a history of high performance, will do well in these roles. 
  • Basic Knowledge of Excel, CRM, Ticketing software is a must. 
  • A team member who has the ability to get hands-on in a complex operational environment.
  • Excellent oral and written communication skills, presentation, and interpersonal abilities. 
  • Strong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and ability to describe things from a customer perspective. 

 

Benefits:

No benefit would replace the start-up spirit, working with a great team and entrepreneurial working environment! However, we also have services like:

  • Competitive salary,
  • Flexible working hours,
  • Continuous learning with mentorship, coaching, and on-the-job training,
  • A phenomenal work environment, with huge ownership and growth opportunities,
  • The massive, and direct impact of the work you do on the lives of people,
  • A high performance, high-velocity environment at the cutting edge of growth, 
  • Rubbing shoulders with some of the smartest folks in the ecosystem,
  • Strong ownership expectation and freedom to fail.

 

About Us:

Justmop is the Middle East’s leading marketplace for home cleanings, beauty & wellness, and other home services such as maintenance and laundry. Justmop’s long-term vision is to become a super app for everything related to home services.

Since its inception, Justmop has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman, and Bahrain.

 

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