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Customer Service Manager - Arabic Speaking

Would you like to be part of a growth story in a fast-moving start-up?

Are you ready to take up the challenge in an international team, and move your career forward?

At Justmop.com, we're on a mission to change the way GCC books home services, starting with cleaning. Every day, we connect our customers with great cleaning service providers through our beautiful apps and website. By doing this, we make our customers' lives a little bit easier, while simultaneously helping our partners increase their earning potential.  

We are operating in 6 different countries in the region; UAE, Kuwait, Bahrain, Qatar, Oman and KSA. We are now growing rapidly and expanding our services all across GCC. We need hardworking, dedicated and energetic team members to make it happen.  

Join us on this ride!

Job Description

  • Supervise day-to-day operations in the customer service department.
  • Create effective customer service procedures, policies, and standards.
  • Maintain accurate records and document all customer service activities and discussions.
  • Establish KPI’s and monitor on a daily basis
  • Knowing the organization's products and processes inside and out to step in on escalated customer issues that the team is unable to resolve
  • Quality evaluation and training of customer service team

Qualifications and Skills

  • A minimum of 6 years’ proven experience in a customer service position.
  • A minimum of 3 years’ proven experience as a Team Leader for a customer service team
  • Proficiency in Microsoft Office and freshdesk.
  • Experience with the KSA market
  • Previous start-up experience is a plus

Benefits

No benefit would replace start-up spirit, working with a great team and entrepreneurial working environment! However, we also have benefits like:

  • Competitive salary,
  • Flexible working hours,
  • Continuous learning with mentorship, coaching and on-the-job training,
  • Fast career growth,
  • Team activities and meals,
  • Yearly budget for events.
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