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Senior Customer Support Representative - Dubai, UAE

Justmop is rocking the region with its beautifully designed home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of home services in one of the fast-growing tech companies based in Dubai?

Then, don’t lose another second! Come onboard and be a part of this exciting adventure of growth and success and take over a key role in Senior Customer Support Representative.

Join us and just shine with us!

About the job:

The Senior customer service representatives work mainly in direct contact with the customers which generally entails responding to requests from customers, answering questions, addressing complaints or concerns while communicating in a manner that is both respectful and representative of Justmop. 

Your responsibilities would be:

  • Handles incoming inquiries as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service.
  • Handles incoming customer reviews coming from JM google business page, Google play, and App store.
  • Initiates call-backs to customers as needed to get more information on the customer inquiries if not clear.
  • Updates customers as needed with bookings status and confirmations.
  • Responds to customer questions and requests with courtesy, professionalism, and efficiency.
  • Performs and coordinates complaint investigations and gathers additional information, working closely with other departments to complete investigation reports.
  • Evaluates all information from a technical perspective to ensure appropriate Analysis and Investigation.
  • Maintains and deliver excellent customer satisfaction in a timely and effective manner.
  • Investigates complaints to determine root cause, identify resolution, confirm correction, and respond to complaints.
  • Maintains complaints log and participates in process improvements.

 

What you should have:

  • Bachelor's degree from an accredited university.
  • 3+ Years of professional experience in customer service
  • Strong organizational, analytical, and problem-solving skills
  • Excellent written and verbal communication skills (Arabic and English)
  • Strong knowledge of MS Office (Word, Excel, etc.)
  • Ability to efficiently interact with individual and groups at all levels in a multi-functional and multicultural environment
  • Experience with customer interactions
  • Ability to multi-task, prioritize, and manage time effectively.

 

Benefits:

We Care about you

Inquisitive Mind

Justmoppers Treats

  • Competitive salary.
  • Flexible working hours.
  • Continues team engagement activities and events.
  • Medical coverage.
  • Employee Referral Program.
  • Continuous learning with mentorship, coaching and on-the-job training.
  • Fast career growth.
  • Periodic internal training sessions to all employees.
  • Working with a great team and entrepreneurial working environment.
  • Special birthday day off.
  • Discounts and gifts vouchers.
  • Recognition & Reward Program.
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